Troubleshooting
Sign-in, email, payment and delivery problems.
Articles
- I can't sign inCheck the sign-in method, reset your password, or try Google.
- Google sign-in isn't workingPick the right Google account, and allow pop-ups and cookies for Google.
- I didn't get an email from BricksConfirmations, reset links and deliveries. Where to look and what to try.
- My payment didn't go throughWhat to check when a card, Apple Pay or Google Pay payment fails.
- The booking form can't price my addressPick the address from the suggestions, and check your connection.
- No shoot times are showingTimes come live from photographer calendars. Try another day.
- My media hasn't arrivedDelivery targets, and what to do if yours is late.
- The app looks wrong or won't loadRefresh, update your browser, and check light or dark mode.
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Still need help?
Email help@brxs.ca about a booking, or hello@brxs.ca about anything else. Or call 343-453-4578.