My media hasn't arrived

Delivery targets, and what to do if yours is late.

Last updated

Photos usually arrive within 24 hours of the shoot, and other media within 24–48 hours. These are targets, not guarantees.

  1. Check spam and promotions for the delivery email.
  2. With an account, check the listing in Bricks. Delivered media lands there too.
  3. Weather, airspace or access on the day can delay delivery. If a drone couldn't fly, see If the drone couldn't fly.
  4. Still nothing after 48 hours? Email help@brxs.ca with the property address.

Still need help?

Email help@brxs.ca about a booking, or hello@brxs.ca about anything else. Or call 343-453-4578.

Contact us