If the client doesn't show, you're paid half the job's payout. HST is added as usual if you're registered.
Before you report a no-show:
- Check in on the job in the app when you're at the property. Location is required to check in, and it's only used to confirm you're there.
- Wait 20 minutes on site. The wait starts at check-in or the booked start, whichever is later. The app counts it down.
- Take a photo of the property in the app.
- Tap Call client in the app to try to reach them.
Report no-show turns on once all four are done, and the app tells you what's still missing. Add a note about what happened and tap Confirm no-show. Report it within 90 minutes of when your wait started. After that, email help@brxs.ca.
Bricks reviews the report within 2 business days. Once it's approved, the half payout is sent like any other payout. If you disagree with the decision, you can appeal within 7 days by emailing help@brxs.ca.
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