Delete it in the app
- Photographer and vendor accounts: open the Me tab, tap Delete account, then confirm.
- Real estate office accounts: open Account, tap Delete account, then confirm.
The app sends us your deletion request and signs you out. We complete the deletion within 30 days and email you when it is done.
Delete it without the app
Email privacy@brxs.ca from the email address on your account, with the subject “Delete my Bricks account”. We may ask you to confirm that you own the account before we delete anything.
What we delete (within 30 days)
- Your login (email and password, or the Apple or Google sign-in link)
- Your profile: name, phone, photo, bio, skills, service area, and availability
- Push notification tokens for your devices
- Photographer applications that were not accepted, and portfolio files you uploaded
- Documents and pictures you added that are not part of an office’s listing file or a client’s delivery
Job lists and listing files saved on your phone for offline use are removed when you sign out.
What we keep, and for how long
- Payment, payout, and tax records (for example, completed-job payouts and invoices): kept for 7 years, as Canadian tax law requires. They are no longer tied to an active account.
- Media already delivered to a client, and documents filed to an office’s listing file: these belong to the client or office that ordered them, and stay with them.
- Records we must keep for a legal claim or dispute, until it is resolved.